Resources
Please check the main Agencies page for the latest updates.
- Hunger Action Month Toolkit
- Agency Express Training Video
- Agency Ordering FAQ's
- Civil Rights Training Instructions
- Annual Civil Rights Training
- Freezer Blanket Agreement
- Alternative Distribution Models Toolkit
- Distribution Safety Practices Flyer
- Distribution Safety Practices Flyer (Spanish)
- Austin Public Health COVID-19 Flyers
- Mental Health Resources for Partners
- SAFEline poster
- Partner Agencies Private Facebook Group
- Share your Great News!
- City of Austin Charitable Feeding Organization Permit Information
- Succession Planning Resource
- Succession Planning Worksheet
- Grading Guide
- Civil Rights Complaint Form in English and Spanish
- Program Grievance Form in English and Spanish
- Partner Policies and Procedures
- CTFB Policy Changes
- Meal Count Form
For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank’s Communications Team at (512) 684-2528.
Trainings
Feeding America and USDA require all partner agencies to be trained in Food Safety and Civil Rights. A member of your agency staff must either be a certified food manager (onsite partners) or have received food-handling training (pantries) from an accredited school or the local health department while adhering to all local and state food safety guidelines. In addition, all agency staff and volunteers who interact with program participants and handle personal information must receive Civil Rights training, CTFB offers this training, compliant with Texas Department of Agriculture requirements. Additionally, agency representatives may take the training provided by TDA. Volunteers with senior programs and mobile pantries should take the TDA training, as the CTFB-sponsored training is reserved for partner agencies. All temporary/short-term volunteers must review the limited civil rights training document located in the Agencies Resource Center on the website. Partner agencies are responsible for documenting their training records, which will be requested by the Food Bank during annual inspections. Failure to comply with this training requirement may result in a suspension of privileges with the Food Bank.
Follow the suggested training links, below.
- TDA Civil Rights Training (Civil Rights and Child Nutrition) - (English and Spanish)
- TDA Civil Rights Training Instructions
- Food Handler Certificate Course (Pantries, PA)
- Food Safety Manager Exam (Onsite partners, OP, OS)
- Civil Rights Training - All Agencies (English and Spanish)
- CTFB Civil Rights Training Course Quiz
- Civil Rights Training Instructions
- Limited Civil Rights Training (English and Spanish)
Agency Documents
- Partner Portal
- Partner Agency Documents Overview
- Policies and Procedures Manual
- CTFB Policy Changes
- TEFAP Handbook
- Partner Agency Information Update
- TEFAP Participant Rights and Responsibilities
- Partner Agency Monthly Report Instructions
- Universal Agency Sign-In Form
- USDA TEFAP Intake Forms 2024-2025 (English, Spanish, Korean, Chinese, Vietnamese)
- Alternate TEFAP Intake Form 2024-2025 (English, Spanish, Pashto, Russian, Ukrainian, Vietnamese, Arabic, Dari)
- Client Choice Models
- Guidelines for Perishable and Non-perishable Food Items (Updated December 2019)
- Food Safety Guidelines (English and Spanish) (Updated December 2019 / April 2020)
- Prepared Food Donation Label
- Temperature Record
- Perishable Food Transportation Procedure Agreement
- How-To Guide: Insulated Freezer Blankets
- TEFAP Notice of Beneficiary Rights
- TEFAP and CSFP Beneficiary Referral Request
- Written Procedure TEFAP
- Grant Writing 101
- ID Requirements Compliance - standard (for Partner Agencies that do not distribute CSFP)
- ID Requirements Compliance - CSFP (for Partner Agencies that distribute CSFP)
- Child Safety Tips Flyer
- Vendor List
- Agency Bill of Rights in English and Spanish
- Client Bill of Rights in English and Spanish
Agency Marketing Materials
The Central Texas Food Bank wants you to promote the good work you do. We hope you enjoy and use the free resources to get the word out about your Partner Agency to your community.
- Distribution Flyer
- Distribution Announcement for Newspaper or Radio Promotions
- Ready to Use Distribution Promotion Image One and Image Two
- Media Release Form (In Spanish and English)
- Facebook Tips
- Ready to Use Facebook Cover Photo
- Ready to Use Twitter Cover Photo
Information for Clients
Central Texas Food Bank Resources and Programs
- Emergency Food Assistance Referral List in English and Spanish
- Fresh Food For Families calendar for November and December
- HOPE Calendar for November and December
- CSFP Calendar for November and December
- Mobile Pantry Calendar for November and December
- Regional Delivery Calendar for November and December
Social Services
- SNAP Application in English and Spanish
- Refer a client or someone you know.
- Senior Outreach Toolkit
Nutritional Resources
- Vegetable Cooking Sheet - English and Spanish
- Produce preparation cards
FFFF Program Management Documents
HOPE Program Management Documents
- HOPE Policies & Procedures Manual
- HOPE Intake Forms 2024 - 2025 (English and Spanish)
- HOPE Eligibility Guidelines 2024 - 2025 (bilingual double-sided)
- HOPE Intake Write Up
- HOPE Sign-in Sheet
- HOPE Training Log for Sites
- TEFAP Participant Rights and Responsibilities
- HOPE Written Procedures TEFAP
- TEFAP Notice of Beneficiary Rights
- TEFAP and CSFP Beneficiary Referral Request
- Editable HOPE Distribution Flyer
CSFP Program Management Documents
Intake
- CSFP eligibility guidelines (effective January 26, 2023)
- CSFP application packet (English, Korean, Spanish, Vietnamese, Chinese and Arabic)
- CSFP proxy form
- CSFP certification expiration notice
- CSFP Ineligible Application Report
- Sample completed CSFP application
- Sample completed CSFP proxy form
Post Visibly
- CSFP Participant Rights and Responsibilities
- CSFP missed distribution poster in portrait or landscape
- CSFP income guidelines cheat sheet (effective January 26, 2023)
- TEFAP & CSFP Notice of Beneficiary Rights (faith-based sites only)
- CSFP "Do I Need ID?" flyer (Partner Agencies only)
- CSFP “Remember Your ID” flyer (optional)
Keep Handy
- Temperature log
- TEFAP and CSFP Beneficiary Referral Request (faith-based sites only)