Mobile food pantry distributions are cancelled today
Mobile food pantry distributions are cancelled today

Help with Food Stamps

Important

The Central Texas Food Bank’s social services team is continuing to assist clients with applying for S.N.A.P. (along with Medicaid, T.A.N.F., Healthy Texas Women, Medicare Savings Program, C.H.I.P. and C.H.I.P. Perinatal). We offer help with applications remotely and on-site. Our offices are located at 6500 Metropolis Drive, Austin, Texas 78744. 

For the safety of our staff and the community we serve, we have implemented social distancing models and can see a limited number of clients at one time on-site at the Food Bank. To get help with applications on-site, please call our hotline to make an appointment first at 855-366-3401.

If you visit us on-site with no appointment—and if we do not have a time slot immediately available—we will make you an appointment for a future date and you will need to leave the Food Bank and return for that appointment.

In addition to on-site application assistance by appointment, which can result in a completed and submitted application to HHSC, we are providing service in two other ways:

We can mail an application to you for you to complete on your own, or we can complete the application for you over the phone then mail it to you for your signature and attachment of any required documents. We will include a self-addressed stamped envelope that will need to be mailed by you directly to HHSC for processing.

Contact Us

Call us 512-684-2550 or toll-free 855-684-2550

If you need help applying for S.N.A.P. benefits, please complete the S.N.A.P. assistance inquiry form, available in English and Spanish

Do you know someone who needs help applying for S.N.A.P. benefits? Refer a client or someone you know.

How We Help You

Our staff experts provide phone and in-person consultations in English and Spanish. We work in partnership with the Texas Health and Human Services (HHSC) department to provide the following services free of charge:

  • explaining how the application process works and what to expect
  • completing and submitting your application packet completely and correctly to H.H.S.C.
  • convenient and private personal consultations
  • providing information on additional resources as needed

Did You Know...

Other Ways We Help

We can also help you apply for:

  • Children's Medicaid
  • C.H.I.P. (Children's Health Insurance Program)
  • C.H.I.P. Perinatal Program
  • T.A.N.F. (Temporary Assistance for Needy Families)
  • Healthy Texas Women Program (family planning and health screenings)

USDA FNS Nondiscrimination Statement

English

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity. Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling, (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation.

The completed AD-3027 form or letter must be submitted to USDA by: (1) mail: U.S. Department of Agriculture; Office of the Assistant Secretary for Civil Rights; 1400 Independence Avenue, SW; Washington, D.C. 20250-9410; or (2) fax: (833) 256-1665 or (202) 690-7442; or (3) email: program.intake@usda.gov.

This institution is an equal opportunity provider.

Spanish

De acuerdo con la ley federal de derechos civiles y las normas y políticas de derechos civiles del Departamento de Agricultura de los Estados Unidos (USDA), esta entidad está prohibida de discriminar por motivos de raza, color, origen nacional, sexo (incluyendo identidad de género y orientación sexual), discapacidad, edad, o represalia o retorsión por actividades previas de derechos civiles. La información sobre el programa puede estar disponible en otros idiomas que no sean el inglés. Las personas con discapacidades que requieren medios alternos de comunicación para obtener la información del programa (por ejemplo, Braille, letra grande, cinta de audio, lenguaje de señas americano (ASL), etc.) deben comunicarse con la agencia local o estatal responsable de administrar el programa o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comuníquese con el USDA a través del Servicio Federal de Retransmisión al (800) 877-8339.

Para presentar una queja por discriminación en el programa, el reclamante debe llenar un formulario AD-3027, formulario de queja por discriminación en el programa del USDA, el cual puede obtenerse en línea en: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, de cualquier oficina de USDA, llamando al (866) 632-9992, o escribiendo una carta dirigida a USDA. La carta debe contener el nombre del demandante, la dirección, el número de teléfono y una descripción escrita de la acción discriminatoria alegada con suficiente detalle para informar al Subsecretario de Derechos Civiles (ASCR) sobre la naturaleza y fecha de una presunta violación de derechos civiles.

El formulario AD-3027 completado o la carta debe presentarse a USDA por: (1) correo: U.S. Department of Agriculture; Office of the Assistant Secretary for Civil Rights; 1400 Independence Avenue, SW; Washington, D.C. 20250-9410; or (2) fax: (833)256-1665 o (202) 690-7442; o (3) correo electrónico: program.intake@usda.gov.

Esta entidad es un proveedor que brinda igualdad de oportunidades.