Announcements for Partner Agencies
We need your support with receiving healthy, fresh produce for community members. If you would like to receive an additional delivery, please click here.
- May 8
- April 26 (Newsletter)
- April 5
- March 23 (Newsletter)
- February 21
- February 8 (Newsletter)
- February 6
- February 2
- February 2
Older Agency Blasts have been moved to our Recent Communications page. Click here to see more past communications.
Resources from Recent Communications:
- Wholesale Club Interest Form
- Reusable Plastic Containers Flyer
- Civil Rights Training Instructions
- Agency Express Training Video
- Agency Ordering FAQ's
- USDA Intake Forms 2022-2023 (English and Spanish)
- Alternate TEFAP Intake Form English 2022-2023
- Alternate TEFAP Intake Form Spanish 2022-2023
Resources from older communications have been moved to our Resource Center page. Click here to see more past resources.
For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank at firstname.lastname@example.org.
Submit an Order Issue
Share an issue with an order using this form.
Please use this form to report any issues related to HOPE, Partner Agency, or FFFF orders. Issues may include but are not limited to, damaged, spoiled, or missing product.
We recommend using your invoice for the order to fill out this form as we will ask for the item number, quantity, and/or pounds affected. You also have the opportunity to attach pictures of the damaged or spoiled product.
Make a Payment
All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice.
If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744
Include your agency account number with your payment.
Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503
Food Bank Closures
Please refer to the FY2023 Holiday Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs.
Food and Product Recalls
CTFB has notified Partners of a nationwide Product Recall. This recall is due to possible contamination of Valley International Cold Storage Acquisition, LLC. Frozen Beef products as of 9/17/2022. Read official USDA announcement and product detail here.
CTFB has notified Partners of a nationwide Product Recall. This recall is due to possible contamination of Kraft Heinz Capri Sun Wild Cherry Flavored Juice Drink Blend products as of 8/16/2022. Read official USDA announcement and product detail here.
CTFB has not purchased affected items therefore it was not available on the shopping list, however, it’s possible these items could have been a part of food received through Agency Retail Pick-up or as a part of other donations.
Please locate and dispose of any of the potentially affected products still in your agencies possession.
For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at email@example.com.
Download Monthly Calendars and Updates
- HOPE Calendar for April
- CSFP Calendar for April
- FFFF calendar for May and June
- Mobile Pantry Electronic Calendar OR printable PDF for May and June
- Regional Delivery Calendar for May
- Partner Agency Monthly Enewsletter - View the archive here.
Agency Express and Oasis Insight Training
Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email firstname.lastname@example.org.