Join the CTFB SNAP Community Partnership Program
CTFB is broadening its efforts to help more individuals in addressing food insecurities by collaborating with Partner Agencies to assist with completing SNAP applications. If you are interested in joining one of our informational sessions to discover how your organization can complete SNAP and other benefits applications for your community members on-site, please email CPP@centraltexasfoodbank.org. or click here for more details.
Resources
Resources from Recent Communications:
- Wholesale Club Interest Form
- Reusable Plastic Containers Flyer
- Civil Rights Training Instructions
- Agency Express Training Video
- Agency Ordering FAQ's
- USDA Intake Forms 2023-2024(English and Spanish)
- Alternate TEFAP Intake Form English 2023-2024
- Alternate TEFAP Intake Form Spanish 2023-2024
Resources from older communications have been moved to our Resource Center page. Click here to see more past resources.
For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank at communications@centraltexasfoodbank.org.
Submit an Issue
Central Texas Food Bank has introduced a NEW email address specifically for ordering changes, issues, and adjustments. Please use the email: agencyorders@centraltexasfoodbank.org to directly contact our Internal Distribution team with any questions and requests. We ask that you please CC your relationship manager in your email. If you do not know who your relationship manager is, please agencies@centraltexasfoodbank.org.
Please note that any additions and changes to your order must be sent before your designated ordering window closes. Make sure to include your name, PA number, the item numbers and quantities in your email. Questions about ordering windows can be sent to agencyorders@centraltexasfoodbank.org
Agency Retail Pickup (ARP) Issue
Report an issue using this form. For ARP participating partner agencies only.
Make a Payment
All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice.
If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744
Include your agency account number with your payment.
Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503
Food Bank Closures
Please refer to the Holiday Closures Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs.
Food and Product Recalls
Rizo Lopez Foods, Inc. is recalling select dairy products sold in the U.S. due to potential Listeria monocytogenes contamination. Read the official FDA announcement and product details here.
CTFB has not purchased the affected items therefore it was not available on the shopping list, however, it’s possible these items could have been a part of food received through Agency Retail Pick-up or as a part of other donations.
Please locate and dispose of any of the potentially affected products – click on the links above for more information on affected USE BY dates, etc.) still in your agency’s possession. If you have any questions, please contact us at agencies@centraltexasfoodbank.org.
For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at agencies@centraltexasfoodbank.org.
Download Monthly Calendars and Updates
- Fresh Food For Families calendar for May
- HOPE Calendar for May
- CSFP Calendar for May
- Mobile Pantry Calendar for May
- Regional Delivery Calendar for May
- Partner Agency Monthly Enewsletter - View the archive here.
Agency Express and Oasis Insight Training
Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email agencies@centraltexasfoodbank.org.
