COVID-19 Resources

Recent Communications:

• March 17
• March 12
• March 4
• February 26
• February 9
• February 2
• January 21
• January 8
• January 5
• December 18
• December 2
• November 18
• November 5
• October 20
• October 2

Older Agency Blasts about COVID-19 have been moved to our Recent Communications page. Click here to see more past communications. 

Resources from Recent Communications:

• Alternative Distribution Models Toolkit
• Distribution Safety Practices Flyer 
• Distribution Safety Practices Flyer (Spanish) 
• Austin Public Health COVID-19 Flyers 
• Temporary Intake Instructions 
• Temporary COVID-19 intake form (through May 30, 2021)
• Mental Health Resources for Partners 
• SAFEline poster
• Results of April COVID-19 Pulse Survey
• COVID-19 Fundraising Guide
• Results of June COVID-19 Pulse Survey
• Medicare Open Enrollment Flyer
• Medicare Open Enrollment Flyer (Spanish)
• City of Austin Non-Profit Relief Grant

For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank’s Director of Marketing and Communications, Paul Gaither, at pgaither@centraltexasfoodbank.org or via phone (512) 684-2528.

Food Bank Closures

The Food Bank will close early at 1:00 p.m. on Friday, April 2, 2021. This closure will not impact deliveries or the normal ordering window but it will affect agencies that pick up later than 1:00 p.m. If you normally pick up after 1:00 p.m. on Friday, order extra food the week prior, or contact your Relationship Manager to request an alternate pick up date/time at the Food Bank. Alternate pick-up appointments are subject to availability.

Please refer to the 2021 Holiday Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs.

Food and Product Recalls

Jersey Mikes Philly Style Beef Steak (Item Number: LS90260) is being recalled. Please check if your agency received any of this product and dispose of it immediately. Notify clients to discard only if it is off odor, color, open packaging or freezer burned. This recall is being made because the product has exceeded the 6 months past date grace period and no longer meets the Feeding America food safety guidelines. For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at agencies@centraltexasfoodbank.org.

Mann Packing Co., Inc has issued a recall on products including HEB, Target Marketplace and Nourish Bowl branded packaged vegetables. Please dispose of any products listed at this website. This recall is issued out of an abundance of caution for Listeria monocytogenes

Make a Payment

Make a payment online.

All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice. 

If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744

Include your agency account number with your payment.

Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503.

Download Monthly Calendars and Updates

• HOPE Calendar for April
• CSFP Calendar for April
• FFFF Calendar for April
• Mobile Pantry Calendar for April and May
• Regional Delivery Calendar for April 
• Partner Agency Monthly Enewsletter - View the archive here.

Agency Express and Oasis Insight Training

Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email agencies@centraltexasfoodbank.org.