Agencies

Getting the right food, at the right time, in the hands of people in need takes a personal touch, trust and local knowledge. We partner with roughly 250 organizations to do just that.

Refer your clients to us.

We work in partnership with the Texas Health and Human Services (HHSC) department to provide free phone and in-person consultations in English and Spanish,  pre-screening, application submissions, and additional help when applying for food stamps (SNAP) and other social services.

Application Assistance

Let us help your clients apply for food stamps (SNAP), Children's Medicaid, CHIP, CHIP Perinatal Program, TANF and the Women's Health Program.

Agencies

COVID-19 Resources

Recent Communications:

Older Agency Blasts about COVID-19 have been moved to our Recent Communications page. Click here to see more past communications. 

Resources from Recent Communications:

For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank’s Director of Marketing and Communications, Paul Gaither, at pgaither@centraltexasfoodbank.org or via phone (512) 684-2528.

Food Bank Closures

Please refer to the 2020 Holiday Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs. 

Annual Inventory Closure: Monday, September 28 - Wednesday, September 30

In order to conduct our annual inventory, the Food Bank will be closed from Monday September 28 – Wednesday September 30. This means there will be no pick-ups, deliveries, or shop-for during this time. If your organization will be in need of a rescheduled pick-up during this closure, please reach out early to your relationship manager to see what may be possible. Reschedule spots will be limited and are available first-come, first-served.

  • Agency Express closes on Wednesday, September 23 at 9:00 a.m. Agency Express re-opens Tuesday, September 29 at 10:00 a.m., the regular ordering schedule will resume at that time.

Friday, October 9

The Food Bank will close at 1:00 p.m. on Friday October 9, 2020. This closure will not impact deliveries but will affect agencies that pick up later than 1:00pm. If you normally pick up after 1:00 p.m. on Friday, order extra food the week prior or contact your Relationship Manager to request a an alternate pick up date at the Food Bank. Please refer to the 2020 Holiday Guide for any upcoming closure dates for the Central Texas Food Bank.

Food and Product Recalls

Jersey Mikes Philly Style Beef Steak (Item Number: LS90260) is being recalled. Please check if your agency received any of this product and dispose of it immediately. Notify clients to discard only if it is off odor, color, open packaging or freezer burned. This recall is being made because the product has exceeded the 6 months past date grace period and no longer meets the Feeding America food safety guidelines. For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at agencies@centraltexasfoodbank.org.

Mann Packing Co., Inc has issued a recall on products including HEB, Target Marketplace and Nourish Bowl branded packaged vegetables. Please dispose of any products listed at this website. This recall is issued out of an abundance of caution for Listeria monocytogenes

Make a Payment

Make a payment online.

All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice. 

If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744

Include your agency account number with your payment.

Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503.

Download Monthly Calendars and Updates

Agency Express and Oasis Insight Training

Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email agencies@centraltexasfoodbank.org.