Refer your clients to us.

We work in partnership with the Texas Health and Human Services (HHSC) department to provide free phone and in-person consultations in English and Spanish,  pre-screening, application submissions, and additional help when applying for food stamps (SNAP) and other social services.

Application Assistance

Let us help your clients apply for food stamps (SNAP), Children's Medicaid, CHIP, CHIP Perinatal Program, TANF and the Women's Health Program.



Recent Communications:

Older Agency Blasts have been moved to our Recent Communications page. Click here to see more past communications. 

Resources from Recent Communications:

Resources from older communications have been moved to our Resource Center page. Click here to see more past resources. 

For Media Requests, you are welcome to direct the media to contact Central Texas Food Bank at

Submit an Issue

Order Issue

Share an issue with an order using this form.

Please use this form to report any issues related to HOPE, Partner Agency, or FFFF orders. Issues may include but are not limited to, damaged, spoiled, or missing product.

We recommend using your invoice for the order to fill out this form as we will ask for the item number, quantity, and/or pounds affected. You also have the opportunity to attach pictures of the damaged or spoiled product.

Agency Retail Pickup (ARP) Issue

Report an issue using this form. For ARP participating partner agencies only.

Make a Payment

Make a payment online.

All bills and shop-for invoices are sent electronically. Pick orders will now serve as your invoice. 

If you prefer to pay by mail, please address payments to:
Central Texas Food Bank
c/o Partner Agency Billing
6500 Metropolis Drive
Austin, TX 78744

Include your agency account number with your payment.

Please note that credit card payments take about 3 business days to process and post to agency accounts. Payments through PayPal or checks take 1-2 weeks to process and post to agency accounts. If you need an emergency credit balance adjustment, please call our agency hotline at (512) 684-2503

Food Bank Closures

Please refer to the FY2023 Holiday Guide for closure dates for the Central Texas Food Bank. Ordering guidelines for closures will be posted and sent out 30 days prior to these dates so you can plan for your pantry needs.

Food and Product Recalls

CTFB has notified Partners of a nationwide Product Recall. This recall is due to possible contamination of Valley International Cold Storage Acquisition, LLC. Frozen Beef products as of 9/17/2022. Read official USDA announcement and product detail here.

CTFB has notified Partners of a nationwide Product Recall. This recall is due to possible contamination of Kraft Heinz Capri Sun Wild Cherry Flavored Juice Drink Blend products as of 8/16/2022. Read official USDA announcement and product detail here.

CTFB has not purchased affected items therefore it was not available on the shopping list, however, it’s possible these items could have been a part of food received through Agency Retail Pick-up or as a part of other donations.

Please locate and dispose of any of the potentially affected products still in your agency's possession.

For more information, click to download the Food Safety Guidelines PDF. For questions, please contact the Central Texas Food Bank at

Download Monthly Calendars and Updates

Agency Express and Oasis Insight Training

Learn how to order food online through Agency Express and how to provide intake for your clients through Oasis Insight. Training and use of the services are free of charge. To schedule a training, email