Partner Agency Reporting
Partner Agency Monthly Report: This report is for partner agencies of the Food Bank including food pantries (PA accounts), on-site kitchens (OS accounts), and on-site kitchens/food pantries (OP accounts).
- The Partner Agency Monthly Report is due on the 8th of each month. Agencies have until the end of the day (11:59 p.m.) on the 8th to submit their report. For example, December's report is due on January 8th. Agencies that submit their monthly reports after the 8th will receive a reporting hold on their account (see the Policies and Procedures Manual for details).
- Instructions for completing the Partner Agency Monthly Report are available for download as a PDF here. The Partner Agency Monthly Report must be submitted through the online reporting form. Reports in any other form, such as emails or phone calls, will not be accepted.
- Questions? Contact agencies@centraltexasfoodbank.org or (512) 684-2503.
Program Partner Reporting
Oasis User Guides: This page contains guides, resources and trainings for programs using Oasis for electronic client intake. The Monthly Reporting in Oasis FAQ is available for download here.
Fresh Food for Families: This report is for program partners of the Food Bank participating in the Fresh Food for Families distributions.
HOPE: This report is for program partners of the Food Bank participating in the Healthy Options Program for the Elderly. The manual for using HOPE in Oasis is available for download as a PDF here.
Mobile Pantry: This report is for program partners of the Food Bank participating in the Mobile Pantry distributions.
CSFP: This report is for program partners of the Food Bank participating in the Commodity Supplemental Food Program. The manual for using CSFP in Oasis is available for download as a PDF here.
Agency Retail Pickup Reporting
MealConnect: This report is for partners of the Food Bank participating in the Agency Retail Pickup Program.
Damages & Missing Product
To report damages or missing product on your Central Texas Food Bank orders please contact agencies@centraltexasfoodbank.org or 512-684-2503.
About Lighthouse Reporting
The Central Texas Food Bank is committed to ethically serving our community. We have selected Lighthouse to provide community members with a simple way to anonymously and confidentially report activities that may involve violations of the Food Bank's code of conduct, criminal conduct or other unethical behavior by the Food Bank and its Partner Agencies. Before using the Lighthouse reporting service, please consider whether you can direct concerns to someone at the Food Bank. We also encourage you to view the Food Bank's Code of Conduct. If you are unclear about this policy, please let us know. Click here to make a report on Lighthouse.