Frequently Asked Questions
Q: What’s the age requirement to volunteer?
A: You must be 8 years or older to volunteer in the Warehouse or Mobile Pantry with us. You must be 15 years or older to volunteer in the Kitchen or Garden with us. All volunteers under 16 years of age require an adult chaperone who is over 21 years or older.
Youth under age 8 are unable to volunteer with us. We do not offer child care services during volunteer shifts.
Q: How early should I arrive?
A: Please arrive at least 15 minutes before your scheduled shift time to check-in and receive your orientation/training. Volunteers who arrive 30 minutes after the shift start time will be asked to come back another time. Accommodations for late volunteers must be made 1 month in advance.
Please park wherever parking is available on the surface lot in front of the building.
Q: I would like to donate food before my volunteer shift. Who should I contact about food donations?
A: If you would like to donate food before your shift, we have a drop-off area onsite. For more information, please visit our website to learn more about donating food and funds.
Q: Where can I put my personal belongings while I volunteer?
A: Each program area has a designated space for you to store your personal belongings for your shift. Please remember, the Food Bank is not responsible for lost or stolen items while you are serving with us. Volunteers do not need to bring any tools or personal items. Please make sure you wear closed-toe shoes and appropriate clothing for your shift. If you need a water bottle, please bring your own.
Q: Why do you need my personal information for the registration process?
A: The Food Bank tracks headcounts and individual service hours to run each shift and program area. These metrics are important for our programs to run properly. Each volunteer must create his/her own account prior to serving with the Food Bank. This helps us capture liability waivers and media release agreements attached to each person’s account. Please register individually for your shift in advance of your service date, so we can account for you being present. If you need to cancel your shift, you may log-in to your account online and cancel your reservation yourself.
Q: My children do not have their own phone number and/or email address. Can they use mine as their adult chaperone?
A: If your child does not have his/her own phone number and/or email address, adult chaperones/parents/guardians may use their own contact information to create an account for each child.
Q: I have to leave early. Is that a problem?
A: We prefer you stay for the entire duration of your shift if possible. We plan our operational workflows around volunteer service. When volunteers exit early or do not attend, we are left struggling to feed hungry people. All volunteers may take breaks during each shift. We have a volunteer break room inside our main headquarter facility. Please be respectful of your shift supervisors and fellow volunteers when you exit your program area to take phone calls or use the facilities.
Q: Is the Warehouse climate-controlled?
A: Yes, our Warehouse is climate controlled. However, it can get chilly depending on the temperature outdoors, so please come prepared with a sweater or jacket in winter months.
Kitchen shifts may take place in a cooler/freezer area. Volunteers are encouraged to bring their own warm jackets.
Garden and Mobile Pantry shifts take place outdoors, so please come prepared with appropriate attire for the weather.
Q: I’m allergic to certain foods. Will that impact my volunteer duties?
A: If you have food allergies, please communicate that with our staff before your shift date and we can make special arrangements for you, if needed.
Q: Will I receive a verification letter at the end of my shift?
A: The Volunteer Resources department does not provide letters/letterhead to verify service time. If you are in need of service verifications, please speak with our staff or make an appointment with the Volunteer Resources department prior to your scheduled shift.
Q: Can my group bring lunch? Is there a room my group can use for lunch purposes? If so, how much does it cost to reserve?
A: Onsite lunches are permitted, but please contact our staff in advance of your shift to make sure we have the appropriate space available for your group.
We have a spacious Community Room that can be reserved. Please contact our staff for details.
Q: Can my group schedule a tour before/after the volunteer shift?
A: Absolutely! Please schedule a tour by contacting one of our staff, prior to your shift date
Q: Can we take photos while volunteering?
A: Photos are encouraged during service shifts, while being respectful of your shift leader and fellow volunteers. We encourage volunteers to share photos online. Please tag us!
Q: Are we allowed to wear company shirts?
A: Absolutely! We encourage volunteers to show their team spirit.