The Central Texas Food Bank is working hard to close the hunger gap and we want you to join us! We are looking for a dynamic Volunteer Engagement Assistant in our Community Engagement team. Reporting to the Volunteer Engagement Manager, this position is the public face of the Food Bank’s volunteer experience and fields a high volume of phone calls, emails, online form requests and walk-ins from members of the public. The Volunteer Engagement Assistant schedules individual volunteers and volunteer groups, answers inquiries about volunteer programs and runs the volunteer reception desk, checking volunteers in and out and providing orientation at the beginning of volunteer shifts. Additionally, this role is responsible for volunteer data entry and fulfilling the administrative requirements of volunteer programs including our court-mandated volunteer program.
As the largest hunger-relief organization in Central Texas, the Central Texas Food Bank serves 46,000 people each week across 21 counties. Our mission to nourish hungry people and lead the community in the fight against hunger would not be possible without volunteers. Last year, more than 28,700 volunteers contributed 153,277 hours of their time sorting food in our warehouse, making meals in our kitchen, handing out food at Mobile Pantry sites, assisting with nutrition education, tending our gardens and helping with events and administrative work.
As a Volunteer Engagement Assistant, you will:
- Respond in a timely manner to a high volume of phone calls, emails, online form requests and walk-ins from members of the public
- Serve as the primary scheduler for thousands of volunteers every month, using VoluteerHub software to schedule and confirm individuals and groups for their service opportunities
- Facilitate volunteer check-in, welcoming volunteers, troubleshooting sign-in technology and addressing volunteers at the start of their shift to provide orientation
- Facilitate volunteer check-out, serving as signatory on volunteer paperwork, taking group photos and providing in-person volunteer stewardship
- Fundraise by presenting the opportunity to contribute to ongoing Food Bank campaigns to volunteers who come onsite using our DipJar and DipCast tools
- Ensure that volunteer data is correctly entered and tracked in Raiser’s Edge NXT and VolunteerHub systems
- Fulfill administrative requirements of volunteer programs, including our court-mandated volunteer program
You are a great candidate if you:
- Are comfortable prioritizing and handling a high volume of inbound administrative requests in various formats, including phone calls, emails, tickets and walk-ins
- Can confidently schedule individuals and groups for more than 150,000 hours of volunteer service annually with little to no error
- Are enthusiastic about daily public speaking to welcome and orient our volunteers, explaining rules and requirements, thanking people for their service and inspiring them to take on the volunteer tasks ahead
- Care about creating a positive, meaningful and mission-driven volunteer experience
- Are comfortable making a fundraising ask
- Have experience using volunteer management software, relationship management databases or fundraising software
- Have good judgment and discretion, strong ethical character, ability to preserve donor and volunteer confidentiality and when requested, anonymity
- Have experience using Microsoft Office suite including strong skills in Microsoft Word and Excel
- Can work independently and cooperatively with other Food Bank staff and volunteers representing a wide variety of backgrounds and experiences
- Are available to work noon to 9 p.m. Monday through Thursday and 8 a.m. to 5 p.m. on Saturdays (weekly total 40 hours), with the occasional ability to work a flexible schedule to accommodate volunteer shift changes.
Bonus points for
- Experience using VolunteerHub
- Experience using Raiser’s Edge NXT
- Bilingual English/Spanish fluency
- The Food Bank’s Community Engagement team is committed to providing an inclusive and welcoming volunteer experience where diverse backgrounds are represented. People who have experienced food insecurity or economic hardship and those from backgrounds underrepresented in nonprofit management are strongly encouraged to apply.