I. JOB SUMMARY
- The Programs Coordinator is a key member of the Distribution Programs team and helps to coordinate the Central Texas Food Bank’s direct client distribution programs, with a focus on the Mobile Pantry.
- This position supports both internal and external program operations and acts as a liaison between the Food Bank’s program host sites and the Central Texas Food Bank. This includes playing a key role in building strategic relationships with existing food bank program partners and identifying new strategic partnership opportunities in addition to monitoring Food Bank program partners for compliance in distribution, policy requirements and Civil Rights.
- The Program Coordinator works independently and collaboratively with food bank staff to plan, manage, and implement overall program activities.
- The Program Coordinator will become knowledgeable across all of food bank’s programming but will specialize, as assigned, based on the needs and growth of the programs overall.
- This position spends the majority of work time in the field at Mobile Pantry site distributions and traveling to/from distributions on the Mobile Pantry.
II. ESSENTIAL FUNCTIONS
- Monitor programs for compliance with Food Bank, USDA and Feeding America guidelines.
- Update and maintain program files on a daily basis.
- Support efforts to expand program to reach underserved communities within Food Bank service area.
- Serve as Mobile Pantry programs staff, as assigned. Directly oversee program at program sites, including providing volunteer orientation, training and supervision.
- Work with community leaders and food bank’s volunteer resources staff to recruit and build successful volunteer teams at program sites.
- Provide training and other customer service support for program and program host sites.
- Actively participate in team processes to create a high functioning support system for program partners.
- Support annual meetings and trainings among community program partners to ensure efficient and productive program implementation.
- Provide direct assistance to clients of varying backgrounds; conduct client intake and data entry and ensure security and confidentiality of client records.
- Develop and monitor approved sites throughout the food bank service area in accordance with food bank program policies.
- Orient new and current program partners on food bank program policies and procedures.
- Provide technical assistance to community-based organizations.
- Participate in long- and short-term program planning and development.
- Complete all program deliverables on appropriate timelines.
- Monitor program activities to ensure quality and accuracy of food bank programs.
- Represent the Food Bank in face-to-face meetings with existing and prospective community partners.
- Perform other duties as assigned.
III. MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
- High School Diploma from an accredited educational institution required.
- Bachelor's degree from an accredited college or university accredited preferred but not required.
- Two to five year’s full-time, wage-earning experience in social services within a non-profit organization preferred.
- Spanish language skills preferred but not required.
- Experience working with volunteers and families of varying socio-economic backgrounds.
- Experience with program development and implementation.
- Experience with food distribution programs preferred but not required.
- Availability to work a flexible schedule to accommodate Mobile Pantry distribution times (as assigned) Work days will be Tuesday – Saturday with varying hours (total of 40).
B. Knowledge and Skills
- Excellent analytical, interpersonal, organizational, and communications skills.
- Ability to organize and manage multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
- Ability to manage time efficiently and to work independently with minimum supervision
- Proficient in Microsoft Applications including Microsoft Office, Excel, Email, and Internet Research.
- Excellent written and verbal communication skills.
- Strong analytical ability to utilize program data to inform program development.
- Good judgment and discretion; strong ethical character capable of handling confidential and financial information.
- Ability to work cooperatively and effectively with other Food Bank staff and volunteers in a collaborative environment.
- Ability to work with diverse individuals and groups on complex community issues.
- Ability to represent the Food Bank in a professional manner under a variety of conditions.
- Ability to successfully manage relationships with and provide excellent customer service to food bank program partners, along with managing partner expectations and changing partner needs.
- Must be detail-oriented, focused on accuracy and able to meet deadlines.
- Knowledge of hunger-relief programs preferred.
- Ability to keep up-to-date records and comply with daily report requirements.
IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
- Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, repetitively lift and carry up to 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
- Conditions may include working inside, working outside in various weather conditions such as extreme heat, cold or rain, working around machines with moving parts and moving objects, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
- Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, and automobile.