Pantries Manager (New)

About Central Texas Food Bank

Looking for a way to make a difference without sacrificing a competitive salary and excellent benefits? Apply to join the Central Texas Food Bank team! We’re looking for highly-motivated people to bring their unique skills to our mission of nourishing our neighbors and leading our community in the fight against hunger. As the region’s largest hunger relief charity, the Food Bank offers a diverse and inclusive workplace, professional development opportunities, and a culture of promoting from within. Our core values, Compassion, Honesty, Accountability, Respect and Teamwork, chart our course.

Position Overview

The Pantries Manager, will be is responsible for leading the development, growth, and success of the on-site client choice pantry and lead the efforts behind our CTFB direct service pantries embedded in the community across our 21 county service area.  This includes, but not limited to, being present at the appropriate location to oversee daily operations, engage with visiting community members, evaluate hours of operation, and ensure communication efforts to the overall community regarding this effort.  This position represents a critical step for the Food Bank in properly addressing food access and health among food insecure clients, helping those clients to live healthier, more stable and self-sustaining lives.  The ideal candidate must possess successful experience in strategy and operational implementation of hunger fighting and health-focused programming.

Relationships

Building and maintaining collaborative and meaningful relationships is a core component of this position.  Reporting to the Director of Health and Wellness this position is within the Client Services department, but will need to nurture strong connections with colleagues on various teams, especially with Empowerment Programs, Network Services, Logistics, and Production departments to ensure effective client programming and efficient flow of food.  Proven and demonstrated professionalism and effective communication skills to achieve goals are necessary for this role.

Your Qualifications

  • Bachelor's degree in Nutrition, Health Education, Social Work, Public Health or a related field required; Master’s degree preferred
  • 3+ years of program related experience
  • Bilingual Spanish/English preferred
  • Experience with project management, community nutrition, program design and planning, management, and evaluation preferred.
  • 1 year of experience in team member supervision and management preferred
  • Experience with Customer Relationship Management (CRM) system and proficiency in Microsoft Office.
  • Ability to communicate with, influence, and motivate partners, government officials, community organizations, and other stakeholders to ensure program success.
  • Strong customer service orientation – both organizational and interpersonal. Ability to develop and maintain collaborative and professional relationships.
  • Experience successfully administering multi-faceted client-based programs within budget and on-time.
  • Experience developing innovative client-focused strategies and leading successful execution, in a dynamic, highly collaborative environment.
  • Knowledge of central Texas and its network of services for low-income families.
  • Exemplary presentation, interpersonal, and written and verbal communication skills.
  • Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.
  • Belief in CTFB’s mission, vision, values and culture
  • Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds. 
  • Display a commitment to service above all else.

Your Responsibilities

  • Develop a high-performance team culture focused on leadership and accountability at all levels, continuous learning, collaboration, measurement, and goal achievement by modeling the way and enabling others to act.
  • Effectively coach team members and provide supportive and developmental feedback to enhance performance. Ensure that team members develop the technical, leadership and professional skills necessary for success. Set performance goals for team members that align to CTFB’s strategy, and evaluate performance against goals on a regular basis
  • Oversee the administration of multiple grants to ensure compliance, adherence to projected metrics, identify new funding opportunities to support program goals and prepare and manage the annual program budget; ensure accuracy on daily services log, poundage and gather vital client data that are essential for monthly reports such as agency report, KPI, and grants.
  • Oversee the on-site CTFB client choice pantry by providing food assistance to individuals and families; maintaining a schedule, inventory and sanitation requirements; collaborating with volunteers to stock the pantry; updating signage, collecting and providing required documentation, providing recipes and guiding nutritionally sound choices.
  • Conduct outreach initiatives to engage new partners, while coordinating with the Network Services team to bring on new sites including training and compliance with all CTFB and other policies and procedures; provide excellent customer service and communication to distribution sites and referral partners including a timely response to phone calls and emails.
  • Establish and maintain relationships with partner organizations to establish CTFB direct service pantries within the community across our service area using county based needs assessments to determine target areas/partnerships.  Provide ongoing programmatic support to partners, including staffing of the off-site CTFB pantries, and conduct regular evaluations to ensure partners are implementing healthy pantry programming with fidelity.
  • Interacts with clients in person, by phone or online, in a professional and helpful manner and reinforce a culture of trauma-informed, strengths based client services
  • Compile, analyze and present client data that are essential for visualizing trends, forecasting client needs, and develop strategies to address food insecurity.
  • Manage the process of data collection and sharing between CTFB and partners to demonstrate key performance indicators; maintain records of programming processes and procedures for each partner.
  • Develop, coordinate, and deliver healthy pantry program onboarding orientations and training to partner organization staff at regular intervals; serve as liaison between partner sites, government entities, and anyone involved with the implementation of CTFB programs.
  • Regular surveying of distribution sites to assess product and program satisfaction and efficacy. This includes the creation, collection, and analysis of survey results.
  • Represents CTFB at community events, food pantry sites, and mobile distributions and actively supports organization’s values, goals and objectives by leading by example
  • Demonstrates support of organizational message without blaming other departments, leaders or providing personal opinions.
  • Other duties as assigned, including utilizing language skills you possess for the benefit of the organization and its clients

Working Conditions

  • Hours of Operation: Generally Monday – Friday 8:00 a.m. – 5:00 p.m., some evening and weekend hours may be required, especially during peak times, disaster response, or holidays.  Ability to be flexible with working hours to meet the needs of the program is critical
  • Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather.  The position also requires working independently and with others on a team.
  • Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions. 

Comprehensive Benefits

We are committed to service, above all else, in our community and for our team members.  With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:

  • Medical, dental, and vision plans,
  • company paid short and long term disability insurance plus employee life insurance,
  • 403b retirement plan plus up to 5% matching contribution after one year of service,
  • telemedicine for physical and mental health, 
  • employee assistance program,
  • paid time off including paid holidays,
  • outdoor seating area with a garden view, and an
  • on-site gym with a shower.

In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment. 

Apply For This Job

We all have a role to play in ending hunger. Join our team and discover yours. To apply for this position, simply fill out this short questionnaire, attach your resume and submit.