The Central Texas Food Bank is working hard to close the hunger gap and we want you to join us! Our mission is “to nourish hungry people and lead the community in the fight against hunger”. We are accomplishing this not only with our amazing programing and fundraising events, but by hiring motivated, mission driven employees who have the drive to end hunger.
The Central Texas Food Bank is looking for a dynamic DIRECTOR OF AGENCY SERVICES in our Programs Department. The primary objective of this position is to manage relationships and programming between the Central Texas Food Bank and our network of over 250+ Partner Agencies - organizations on the front lines of hunger relief who play a primary role in food distribution across our 21-county territory. This includes, but is not limited to, managing agency capacity building initiatives to strengthen the Food Bank’s ability to close the meal gap within central Texas and to provide technical assistance for partner agencies including compliance monitoring.
Reporting into the Chief Program Officer, this position is highly visible internally and externally and the ideal candidate will bring a variety of attributes, knowledge, and skills, including exceptional communication and interpersonal skills, and an open and approachable demeanor. A high level of emotional intelligence, diplomacy, and relationship building skills will allow them to easily engage with varied community partners and stakeholders, as well as internal departments of the Food Bank. This position leads the Agency Relations team (4) and the Distribution Programs Team (7) and will work to integrate existing programming and agency services efforts across a newly formed Agency Services team.
As the DIRECTOR OF AGENCY SERVICES, you will
- Manage relationships and programming between CTFB and our Partner Agency network;
- Develop and implement a framework for Partner Agency capacity building, administer the annual capacity building grant process and provide oversight of the Fresh Produce Container initiative.
- Lead the development and management of the CTFB direct client distribution programs including Mobile Food Pantry (MFP), Fresh Food for Families (FFFF), the Commodity Supplemental Food Program (CSFP) and the Healthy Options Program for the Elderly (HOPE);
- Manage and supervise the day-to-day activities of the Agency Relations and Distribution Programs Teams; Lead annual department and teamwork plan development; Prepare and manage the annual departmental budget;
- Build strong relationships and strategically engage with Partner Agency network;
- Oversee Partner Agency and program compliance monitoring and technical assistance process; Develop corrective action plans and provide technical assistance to partners;
- Ensure food handling, storage, and distribution policies are carried out for all donated and USDA products within the network of partner agencies;
- Oversee agency ordering and delivery procedures in conjunction with the Operations Department;
- Facilitate, train and mentor in areas of safe food handling, civil rights, capacity building and other related training;
- Prepare, maintain, and distribute program management reports as needed; in addition, track and monitor program progress to goals;
- Serve as programmatic liaison to external partners, including representing Food Bank at national, regional and local meetings as well as engage in face-to-face meetings with existing and prospective community partners;
- Lead planning for the annual Partner Agency Conference;
- Conduct outreach in the community for new Partner Agencies and new program partners in targeted areas.
You are a great candidate if you have
- Bachelor's degree in Public Policy, Public Affairs, Social Work, Business or related field required;
- Minimum of 5-8 years of significant professional experience in the non-profit sector, public affairs, program management or other relevant experience;
- Minimum 2-4 years of experience managing full time paid staff;
- Demonstrable experience in community engagement including a proven track record in developing and managing high profile partnerships with public, private and community organizations;
- High level of emotional intelligence, political astuteness, diplomacy and relationship building skills;
- Experience building partner or network capacity;
- Demonstrated program management experience, including experience building and expanding programs;
- Experience working with volunteers and families of varying socio-economic backgrounds;
- Excellent analytical, interpersonal, organizational, and communications skills;
- Ability to organize and manage multiple projects with attention to detail and accuracy while adhering to deadlines in a fast-paced environment;
- Ability to manage time efficiently and to work independently with minimum supervision;
- Strong analytical ability to utilize program data to inform program development;
- Proficiency in Microsoft Office applications required.
Bonus points for
- Master’s degree preferred;
- Knowledge of federal feeding programs and experience with food distribution programs preferred;
- Strategic planning experience;
- In-depth knowledge of the Central Texas community and the nonprofit sector;
- Direct experience building community coalitions and/or community organizing experience;
- Understanding and experience with equity and diversity issues;
- Experience with grant writing and grant management.