I. JOB SUMMARY
The principle objective of this position is to act as a primary outreach worker and contact for the Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps, as well as other State benefits. Duties include, but are not limited to: educating potential food stamp recipients at Food Bank Partner Agencies throughout the food bank 21-county service area. This position serves as a resource to assist other regional partners as well as provide application assistance for potentially eligible individuals. It will be essential to maintain excellent working relationships with non-Food Bank partners to the program, and meet all tracking and reporting requirements of the grantor and food bank.
II. ESSENTIAL FUNCTIONS
- Act as a primary contact with food bank Partner Agencies to provide education and application assistance to potential SNAP recipients.
- Develop new relationships with community partners where such relationships will improve the outcome of the program.
- Spend portions of work week in both the field and office as appropriate, providing assistance to potentially eligible SNAP recipients through communication formats including online, fax, telephone, mail, or hard copy delivery.
- Maintain a results-oriented work ethic; set and meet predetermined goals regarding application and referral activity.
- Meet all scheduled reporting requirements. Maintain daily records of all activities utilizing data tracking software and spreadsheets.
- Attend necessary training sessions and perform other duties as required to support the program.
- Other duties as assigned.
III. MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
- Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) in Social Work or related field.
- Will consider 2 years of experience for each year of education required.
- Two to five year’s full-time, wage-earning experience in social services within a non-profit organization.
- Bilingual (both written and spoken) in Spanish required.
- Must possess and maintain a valid Government Issued Driver’s License. Must provide proof of auto liability insurance with a minimum amount of coverage at $500,000.
B. Knowledge and Skills
- Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and to write about or talk extemporaneously on that information.
- Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
- Basic understanding, familiarity, and sensitivity to hunger and poverty issues.
- Ability to work cooperatively and productively within a high performance, results oriented, environment
- Ability to work independently with minimum supervision.
- Exercise good judgment and discretion; strong ethical character capable of handling confidential information.
- Proficiency in Microsoft applications such as Word, Excel and PowerPoint. Proficiency with the Internet and non-profit software
- Demonstrates superior customer service and organizational skills.
IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
- Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
- Conditions may include working outside in inclement weather, and working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
- Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, and automobile.